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Terms of Service
Includes information about data protection policy, terms and conditions of use, and copyright.
1. Scope of application of the subscription
These terms and conditions govern the rights and obligations of use of councilbox.com services and other services provided by the company Councilbox Technology, S.L., with TIN B-27.815.596, with registered office at Rua das Pontes nº4, 1º, 15, 36350 Nigrán, Pontevedra (Spain), registered with the Mercantile Registry of Pontevedra. councilbox.com services include – but are not limited to – the website, the Councilbox application, blog, news, mail, forum and help section.
This subscription guarantees to the Client (for example, the legal institution that requests the subscription) the right to use the platform to hold meetings, Boards of Directors and Councilbox meetings (hereinafter, “the Platform”).
The subscription may not be used by people or organizations other than the Client. If the accounting, management, consulting, attorney firms, etc., accept the subscription on behalf of a client, they must inform the client of the terms of subscription.
Councilbox is a B2B (business to business) application, so only registered companies can request a subscription.
2. Acceptance of the subscription
When subscribing to any Councilbox plan, you are accepting the terms of subscription at www.councilbox.com.
3. Duration and end of subscription
There are free and paid plans. The differences and features of these are presented on this web page.
The subscription starts on the date the Client requests a plan with Councilbox. The subscription can be canceled at any time in Configuration>>Account>>Delete account.
Paid products include a free trial period. Once this period has ended, and if the user has not provided their credit card (or payment) details, they must enter this information to continue using the application. The billing period will start from the time the Client enters their payment information.
Payments for the different subscriptions will be charged on the credit card provided by the client. If you have a monthly subscription, the payment will be monthly. You can cancel a subscription at the end of the month and you will not be charged again. If you have an annual subscription, the payment will be yearly. You can cancel the payment subscription at the end of the subscription year. If you wish to cancel before the subscription year ends, you will not be reimbursed for the corresponding balance.
Councilbox, and therefore Councilbox Technology, S.L., may cancel a subscription without prior notice to the Client for improper use of the Platform or subscription (including – but not limited to – use or data management by other people or organizations).
4. Pricing and payment terms
The current prices, rates and subscription types can be found on the councilbox.com/precios web page and may be changed with prior notice. This notice could be made by providing the client with the new price via email, by adding a pop-up window on the Platform and/or by any other means generally used to provide pricing with a link and/or device.
It is the client’s responsibility to regularly check the website for information about any changes; they shall not reject the application of this new price but they may choose not to renew the contract.
In the case of monthly subscriptions, the first bill will cover the first month of subscription; after that, it will be automatically renewed every month. In the case of annual subscriptions, the first bill will cover the first year; after that, it will be automatically renewed every year.
If the subscription fee is not paid, the client will be notified and they will be charged again. If the payment is not received, access to the application will be blocked. Access will be unblocked upon receipt of payment. Non-payments and delays produced by causes not imputable to Councilbox Technology S.L. will be charged an additional fee of 5 euros for management expenses.
Councilbox Technology S.L. will not be held liable for damages, losses, costs, expenses or other claims made by the Client as a result of blocking the account for non-payment.
The Client agrees to use e-mail (a specific address registered by the Client) as a means of sending invoices and non-payment reminders.
5. Client Data
The Client is the owner and may use the information entered on the Platform at their sole discretion. Councilbox products only process client information according to instructions given by the client and not for its own or any other purposes.
The client’s data will be deleted when the Client cancels their subscription with Councilbox and cannot be recovered.
6. Taxes
All prices shown do not include VAT, which will be applied at the legal rate in force. International Clients in the European Union, with their corresponding European VAT number, will be exempt from VAT.
7. Stability in operation
Councilbox Technology, with its Councilbox product, aims to provide maximum stability in its operation, but is not responsible for failures produced by causes beyond its control.
Councilbox guarantees operation of the Platform regarding absence of serious or repeated errors or flaws in the programming or compilation, as well as the custody of the information stored on its servers, and it will respond within the legal limits permitted by Spanish law, in all cases excluding damages and losses that result from an accident or improper, prohibited or unforeseen use or application, as well as for any other direct or indirect, subsequent, incidental or special damages and losses, including – but not limited to – any emergent damage or lost profits, interruption of work, breakdown, failure or loss or for any claim made by third parties as a consequence of the above. Keep in mind that the quality and speed of access to the service depends, mainly, on their computer equipment (hardware and software), their telecommunications provider or their Internet connection, so Councilbox will not be held liable for any abnormal operation, failures, errors or damages, direct or indirect, that may be caused to the User’s IT system or to the files or documents stored on the same by or deriving from:
The capacity or quality of their IT system or the presence of a virus on the User’s computer used to access or use the products or services contracted.
Their Internet connection or access.
Poor operation of their browser or other applications installed on their computer, or use of versions that are not updated or unlicensed.
In all of these cases, Councilbox Technology has the goal of restoring operation as quickly as possible.
8. Preventive maintenance
In order to provide the best service, Councilbox Technology will make operational changes to the Platform, either to improve it or for any other purpose (for example, developing or replacing technical equipment and updating the software).
In some circumstances, it may be necessary to suspend access to the Platform, generally between 9:00 p.m. to 6:00 a.m. Notices of said suspension will be sent to the client in advance.
Councilbox Technology will not be held liable for any consequence derived from said suspension when the corresponding notice has been sent.
Changes: Councilbox Technology has the right to make operational changes or updates to the Platform, either to improve it or for any other purpose.
9. Intellectual property rights
The Platform is protected by copyright laws and is solely the property of Councilbox Technology S.L.
The customized software on the Platform will also be property of Councilbox Technology unless stipulated otherwise.
Councilbox Technology can, at any time, transfer their rights and obligations based on this agreement to an associated company, affiliate or business unit or to any other company in the group.
Except as indicated above, the rights and obligations under this agreement should not be transferred to third parties without written consent from the other party.
10. Protection of the Platform
Councilbox Technology has taken reasonable measures for the Platform to be virus-free, but should the Platform become infected by a virus or similar threat, Councilbox Technology will not be responsible.
With the limitations indicated above, Councilbox Technology will be responsible for any loss as a result of errors or negligence, according to general national law on losses, but not for errors in application.
Councilbox Technology will not be held liable for any loss, consequence or indirect loss related to performance. Liability shall be limited to payment of 12 months before the incident to the client, with a maximum amount of €1,300.00.
11. Data protection and privacy
Councilbox, S.L. processes the personal data of its Users in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, as well as the applicable regulations.
In the process of registering as a User, the data strictly necessary for the registration and use of the service is requested. This data will be processed for the purpose of managing the relationship with the User, allowing the use of the platform, as well as communicating relevant information about the service. Technical data such as IP address and technical cookies necessary for the operation of the platform may also be processed.
Councilbox will treat said information with due confidentiality and applying the appropriate technical and organisational security measures to guarantee its integrity, availability and confidentiality, preventing its alteration, loss, processing or unauthorised access.
The legal basis of the processing is the execution of the contractual relationship with the User, compliance with legal obligations and, where appropriate, the legitimate interest in guaranteeing the security of the service.
The data will not be communicated to third parties except in the cases provided for by law or when necessary for the provision of the service, in which case said third parties will act as data processors in accordance with the provisions of article 28 of the GDPR.
In those cases in which the User uses the platform to store or manage information, Councilbox will act as a data processor, processing the data only in accordance with the User’s instructions and in order to guarantee its storage, access by the User himself or by authorised third parties, as well as the making of backup copies and the availability of recovery mechanisms.
The User may exercise at any time their rights of access, rectification, deletion, opposition, limitation of processing and portability of their data, by means of a request addressed to info@councilbox.com, proving their identity by means valid in law. You also have the right to file a complaint with the Spanish Data Protection Agency if you consider that the processing of your data does not comply with current regulations.
The data will be kept for the time necessary for the provision of the service, as well as for the periods required by the applicable regulations. They will then be securely deleted or anonymised.
Councilbox may establish additional mechanisms for controlling access to information, including enhanced verification systems in those cases where it is necessary to guarantee the identity of the applicant.
Councilbox shall not assume any liability other than that expressly set out in this clause in relation to the processing of data.
For more information on the processing of personal data, the User can consult the Privacy Policy and the Data Processor Agreement available on the platform.
12. Liability of Councilbox Technology
Councilbox Technology, with its Councilbox product, will not be held liable, either for the contract, damage (including negligence), legal obligations, precontract or any other obligation derived from these Terms and Conditions or the application, of (a) any indirect or consequent loss or damage; or (b) any loss of prestige, corporate reputation or data; or (c) any economic loss (including – but not limited to – expected, income, earnings, contracts, business or savings). In any case, they may or may not have been advised of the possibility that such damages or losses would be produced, and in any form that these may be caused.
Councilbox Technology is not liable for third-party solutions that may be available and/or integrated in the application. Consequently, Councilbox Technology may not be liable for the correction, accuracy, update and integrity of the information or for results that have been obtained via third-party solutions. Likewise, Councilbox Technology may not be liable for the availability, security and functionality of such third-party solutions, including any damage and/or loss that may be caused by such third-party solutions.
13. Jurisdiction and competence
These Terms and Conditions should be governed and interpreted according to Spanish laws.
The Client and Councilbox Technology expressly submit to the jurisdiction of the tribunals in Vigo.
14. Change in terms and conditions
Councilbox Technology may update these Terms and Conditions. It is the client’s responsibility to regularly check the website to stay informed about any change to these Terms and Conditions.
15. Validity
These Terms and Conditions will take effect on June 1, 2015, and will replace any previous terms and conditions.