Virtual Office for Citizen Care

Personal attention without the need to travel
All types of procedures
Customisable and integrable via API

Secure, private and legally compliant remote services for the citizen

OVAC is a cloud-based platform that creates a new channel for remote customer service.

In a secure and certified environment, supported by blockchain, all kinds of procedures can be set up with the help of an official, using certified video conferencing or messaging.

Citizen identification and signature methods recognised by administrations. Integration with electronic offices and citizen folders. Omni-channel appointment management. Videoconference screen sharing for citizen assistance.

Central government

 

    • Procedures with the Justice Administration.
    • Consultation, registration and modification of personal data.
    • Issue or duplicate of official documents.
    • Information and queries on administrative procedures.
    • Applications for grants, benefits or other benefits.
    • Enquiries and payments of taxes, rates and contributions.
    • Reporting crimes to the Police.

Regional government

 

    • Consultation, registration and modification of personal data.
    • Issue or duplicate of official documents.
    • Information and queries on administrative procedures.
    • Applications for grants, benefits or other benefits.
    • Enquiries and payments of taxes, rates and contributions.

Municipalities

 

    • Consultation, registration and modification of personal data.
    • Issue or duplicate of official documents.
    • Information and queries on administrative procedures.
    • Enquiries and payments of taxes, rates and contributions.
    • Reporting crimes to the Local Police.

Professional Associations

 

    • Remote assistance with membership procedures, with reliable identification and presentation of documentation.
    • Video assistance for technical queries to members and citizens.
    • Administrative procedures with the Association.
    • Courses and training with reliable identification and evidence of attendance.

Public companies

 

    • Video identification and proof of life of customers.
    • Claims and litigation: remotely conduct certified video meetings with multiple participants from different companies.
    • One-step remote contracting after consultation.
    • Product contracts with multiple signatories in different locations.
    • Video service for high-value or specialised segments.
    • Video assistance for people without digital skills to complete processes without assistance.
    • Personalised attention in crisis situations.
    • Video interviews with evidence collection.
    • Candidate interviews and employee meetings with exchange and signing of secure, non-repudiable documentation.
    • Courses with reliable identification and proof of attendance.

Legal certainty

Guarantees of security and regulatory compliance, with auditable traceability of all procedures carried out.

Digital care

Aligned with the European Next Generation objectives and the National objectives of the Public Administration Digitalisation Plans.

Better experience

Bringing the administration closer to the citizen, with an accessible and personalised service that can also be accessed from kiosks.

Sustainable development

Aligned with the 2030 Agenda for Sustainable Development: reduced emissions and lower energy consumption

Rapid Launch

Easy to deploy through configurations, without installations on servers or user devices

Operational efficiency

New organisational and management possibilities for the administration, thanks to the possibility of remote personal assistance.

Casos de éxito