OVAC is Councilbox’s platform for configuring and delivering guided, intuitive digital service and processing workflows, with the level of assistance required for each service.
All with legal certainty and end-to-end traceability
Guided self-service processes
The user completes the process independently through a guided, intuitive experience that makes each step easier
Processes with support
The user completes the process independently and can receive support when needed, without leaving the digital environment
Video-assisted processes
The user and the professional complete the process during a video appointment, with personalised service and the same guarantees as an in-person appointment
Everything you need to complete a digital process
Each process is configured with the capabilities it requires, bringing together the different actions involved in a digital process within a single environment
0
Access and appointment
The user accesses the process directly or books an appointment when the service requires a video appointment
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Identification
The identity of participants can be verified using different methods at the appropriate stage of the process
2
Data and documentation
The required information and documents are requested and provided at different stages of the process, depending on how it has been configured
3
Communication and assistance
OVAC integrates different communication and support mechanisms to facilitate interaction between the user and the organisation throughout the process
4
Video-assisted service
When the service requires personal assistance, the user and the professional can complete the process during a video appointment, sharing information and documents in an environment designed for this purpose
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Consent and electronic signature
The process can include the collection of consent and electronic signatures on documents when required by the nature of the process.
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Evidence and traceability
The actions performed can be recorded and linked to the process, providing evidence and end-to-end traceability
Technology for digital processes with legal safeguards
OVAC combines proprietary and third-party technologies to integrate identification, communication, electronic signatures and traceability within a secure, modular environment. Blockchain technology enables the generation of immutable evidence of the actions performed, while its architecture facilitates integration with each organisation’s systems and providers via API.
An established platform for delivering digital services at scale, with proven real-world use by organisations and users
OVAC in numbers
5
Countries
+30
Organizations
+300
Configured processes
+240.000
Processes completed
+170.000
Video appointments completed
4,84/5
User rating
Proven experience across public and private organisations
More accessible, flexible and people-centred public services
Citizen services
OVAC enables Public Administrations to offer digital citizen services and procedures tailored to the needs of each citizen and each process.
From guided processes that can be completed independently to supported services or video appointments, OVAC facilitates access to public services without compromising personalised assistance, legal certainty or traceability.
Digital processes without losing the personal touch
Customer service
OVAC enables companies and organisations to bring customer service and management processes into the digital environment when they require more than a form or a contact channel.
Each service can be configured so that customers can complete the process independently, receive support when needed, or complete it with a professional during a video appointment, while maintaining the necessary guarantees throughout the entire process.
Remote procedures with interaction and legal safeguards
Alternative Dispute Resolution (ADR)
OVAC enables remote negotiation processes and other Alternative Dispute Resolution (ADR) procedures in an environment designed for interaction between the parties and the professionals involved.
Identification, video communication, document exchange, consent, electronic signatures and evidence generation can be integrated into the process, enabling it to be conducted remotely with legal certainty and traceability.
Bringing justice services closer through video appointments
Justice Offices in Municipalities
OVAC enables Justice Offices in Municipalities to connect with professionals and specialised services through video appointments, bringing certain justice services closer to citizens without requiring them to travel to other locations.
Video communication is integrated with identification, document management, consent, electronic signatures and evidence generation capabilities, enabling remote services to be delivered with the required legal safeguards.
Frequently asked questions about OVAC
Not necessarily. OVAC can be used to digitalise new services or complement existing platforms by introducing more guided processes and different levels of assistance. It can integrate with other systems via API, allowing each organisation to determine the role OVAC plays within its technology ecosystem.
In OVAC, the video call is part of the service or processing workflow itself. During the appointment, the user and the professional can carry out the necessary actions together, including, where appropriate, identification, document exchange, consent, electronic signatures and evidence generation. This enables video-assisted services to bring processes requiring personal interaction and legal safeguards into the digital environment.
Yes. OVAC can be configured with processes that users complete independently while providing assistance when needed, without requiring the process to become a video appointment. Each organisation can define the level and mechanisms of support available, such as messaging or support video calls, according to the characteristics of the service and the needs of its users.
OVAC enables professionals to manage the different activities involved in service delivery and processing from a single environment, with access to the required information and documentation and full traceability of the process. Configured workflows also help guide service delivery, reduce manual tasks and facilitate the completion of complex processes.
Yes. OVAC provides an API for integration with an organisation’s systems and applications and can incorporate third-party services when required by the process. This allows each deployment to combine OVAC’s capabilities with the infrastructure, systems and providers already in place within the organisation’s technology ecosystem.
Yes. OVAC is a configurable platform that allows service processes, capabilities and workflows to be tailored to the needs of each service. It also enables different elements of the user experience and branding to be customised.
Discover how to apply OVAC to your processes
Tell us which customer service or processing workflows you want to digitalise or improve, and we’ll show you how they can be configured in OVAC.
Request a demo