Virtual Office for Customer and Partner Care
Guarantees of non-repudiation and regulatory compliance
Remote personal attention
Integrate via API
Remote personal attention to clients and collaborators, secure, private and with compliance guarantees.
OVAC is a cloud platform that creates a new remote customer service channel.
In a secure and certified environment, backed by Blockchain, all kinds of processes can be configured with the guidance of a professional, by means of certified videoconferencing or messaging.
Biometric and OTP identification and signature. Integration with corporate systems. Immutable evidence of what happened in the process, including during possible video calls. Multi-language and multi-country
Financial sector
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- Onboarding, KYC, video identification and proof of life.
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- Claims and litigation: remotely conduct certified video meetings with multiple participants from different companies.
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- One-step remote contracting after consultation.
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- Product contracting with multiple signatories in different locations.
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- Video service for high-value or special segments, such as non-residents.
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- Video service for people without digital skills to carry out DIY processes.
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- Remote execution of non-digital processes in mass channels where a personal visit is required.
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- Personalised attention in crisis situations (theft, accidents…).
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- Video interviews with evidence.
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- Interviews with candidates and meetings with employees with the exchange and signing of secure, non-repudiable documents.
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- Courses and training with reliable identification and proof of attendance.
Utilities
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- Onboarding, KYC, video identification and proof of life.
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- Claims and litigation: remotely conduct certified video meetings with multiple participants from different companies.
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- One-step remote contracting after consultation.
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- Video service for high-value or special segments, such as non-residents.
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- Video service for people without digital skills to carry out DIY processes.
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- Field services and evidence gathering video inspections.
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- Interviews with candidates and meetings with employees with the exchange and signing of secure, non-repudiable documents.
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- Courses and training with reliable identification and proof of attendance.
Healthcare Sector
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- Reliable patient identification.
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- Claims and litigation: remotely conduct certified video meetings with multiple participants from different companies.
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- Video medical care with documentation exchange, traceability, non-repudiation and non-manipulation.
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- Interviews with candidates and meetings with employees with the exchange and signing of secure, non-repudiable documents.
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- Courses and training with reliable identification and proof of attendance.
Education Sector
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- Reliable student identification.
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- Enrolment processes with video interviews with candidates and exchange of documents.
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- Remote examination processes with the possibility of identification, video examination and no manipulation of answers.
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- Interviews with candidates and meetings with employees with the exchange and signing of secure, non-repudiable documents.
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- Courses and training with reliable identification and proof of attendance.
Compliance
Guarantees of regulatory compliance and legal certainty, with auditable traceability of what is done in all processes
Differentiation
Human digitisation of remote care processes while maintaining the face-to-face nature of in-person care.
Cost savings
Centralisation of service teams and the ability to carry out any process remotely, without having to visit the office
Integrable
APIfied solution, ready to be integrated into the organisation's application ecosystem (CRM, Document Manager, Signature, Contact Centre, etc)
End-to-end solution
From simple processes carried out by messaging to more complex ones involving multiple appointments with video attendance, signatures, etc.
Scalable Pilot
Feasible proof of concept in weeks through configurations. Scale up with integrations and increased complexity after pilot.